What knowledge and expertise will you gain from this training course?
After participating in this training course:
- you know your strength and are able to use it effectively;
- you use non-verbal communication to your advantage;
- you set the goal posts;
- you learn how to deal with (strong) resistance;
- your commitment gives you energy rather than drains you;
- you become more resilient and effective.
Programme
The training course consists of one full day, followed by two separate half days. You prepare for day 1 and day 3 via an e-learning course (web-based learning). The training days are spaced 3 to 4 weeks apart to give participants the opportunity to complete concrete homework assignments in their own daily environments and gather experiences for the next session.
Day 1
The first day focuses on understanding your own behaviour and consists of various (light) physical exercises. You feel and experience how you habitually deal with resistance at present and identify the results of your behaviour. You learn about other strategies for dealing with resistance and acquire the basic understanding you need to expand your behavioural repertoire.
We use items such as boxing gloves and tennis balls. Obviously, their use is linked to practical situations. We practice interview techniques and explicitly discuss the lessons learned during the day. In addition, we discuss a targeted homework assignment and collect information for case studies for the next training day.
Day 2 (half day)
The second training day is dedicated to dealing with resistance. The building blocks that we identified on day 1 are used to learn how to deal with (strong) resistance. We discuss the case study material that you and other participants have provided and relate that material to verbal options and advanced interview techniques in a number of assignments.
Day 3 (half day)
The third training day is a practice day that is designed to give you self-confidence. You learn to use all the building blocks successfully and we explore ‘letting go while remaining involved’. This helps you empathise with the other person’s situation without being overwhelmed by it.
